Returns & Exchanges Policy
ALL SALES FINAL — MADE-TO-ORDER PRODUCTS
At Optech Holsters, all products are handcrafted and made to order.
Because each holster is custom-built based on the customer’s selected firearm, light, and configuration, ALL SALES ARE FINAL.
We do not accept returns or issue refunds for reasons including, but not limited to:
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Change of mind
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Preference for a different fit, retention, or carry style
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Incorrect firearm or light selection
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Ordering the wrong model or configuration
Customers are solely responsible for ensuring that all selections and order details are correct before placing an order.
Manufacturing Defects Only
We stand behind the quality of our workmanship.
If your product arrives with a manufacturing defect, you must contact us within 7 days of confirmed delivery, as shown by the shipping carrier’s tracking information.
If a defect is verified, Optech Holsters will, at its sole discretion, repair or replace the product.
Refunds are not issued, including for approved defect claims.
Examples of Covered Manufacturing Defects
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Cracked Kydex caused by a manufacturing flaw
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Hardware failure (screws, posts, washers) under normal use
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Production errors affecting fit, alignment, or retention
What Is NOT Considered a Defect
The following are not considered defects and are not eligible for return, refund, or exchange:
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Normal wear and tear
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Cosmetic scratches, scuffs, or surface marks
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Changes in personal preference regarding fit or retention
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Damage caused by misuse, abuse, neglect, or unauthorized modifications
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Fit or compatibility issues resulting from incorrect firearm or light selection
Exchanges
Because all products are made to order, exchanges are only approved when Optech Holsters determines that the product was manufactured incorrectly due to our error.
Exchanges are not offered for customer selection errors or preference changes.
Return Shipping
If a return is approved due to a confirmed manufacturing defect, return instructions will be provided.
Unless explicitly stated otherwise:
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable